Keepcommunication with your guests regular. 2. Maintain a consistent level of guest service. 3. Body language towards your guests is equally important. 4. Keep lines of communication with your guests open. 5. Be accessible to all guests. Youcan check in anytime to the Disneyland Resort hotels, but rooms are available after 3:00 PM. Check-out time is by 11:00 AM. If you arrive early to your Disneyland Resort hotel, you can check in, store your luggage at the Bell Desk and enjoy the Disneyland Resort. If you would like to spend a day at the Disneyland Resort after you check out Published3 Jun 2022. A hotel quality assurance (QA) checklist is a tool for evaluating the quality of hotel services. It covers all aspects of hotel operations, from facilities and amenities to customer experience. Simplify QA audits, address deficiencies, follow quality standards, and improve customer satisfaction using this tool. TheLangham, London, London: "Good Evening If you book a room at the hotel is" | Check out answers, plus 1,658 reviews and 1,574 candid photos Ranked #53 of 1,208 hotels in London and rated 5 of 5 at Tripadvisor. London. London Tourism By Hotel Class 5-stars Hotels in London; 4-stars Hotels in London; 3-stars Hotels in London; By Hotel Brand . ENGLISH FOR TOURISTS topic At the hotel 4 Requesting things, letting someone know there is a problem Choose the correct words/phrases to complete the conversation with the hotel reception clerk YOU I can't open the window in my room. It seems to be ________________. struck stocked stuck HOTEL CLERK I'll get someone to take a look at it. Anything else? YOU Yes, how much is the beer in the mini bar? I couldn't find a _________________. listed price list bill HOTEL CLERK It's $5 a bottle. Anything else? YOU Yes, could you tell the people in the room next to us to _________________ at night? They were screaming all night and we couldn't sleep. be quiet quiet silence HOTEL CLERK Absolutely. I'll ask them to keep the noise down. Anything else? YOU No, I think that's it... What time do we have to ________________ tomorrow? check it check out part HOTEL CLERK You'll have to leave your room by 1200 PM. YOU OK. And is there somewhere we can ________________ until the evening? hang out sleep leave our bags HOTEL CLERK Yes, you can leave them in our storage room. CHECK ANSWERS By Last updated August 13, 2022 Check In Champion 20 Essential English Phrases for Hotel Receptionists Hotel receptionists are constantly communicating with people from different countries and cultures because they are often the first people you meet when on vacation outside maybe some of the airport crew. This is why hotel receptionists have such an important job. In this post, we’re going to cover why English is so important for hotel receptionists and 20 expressions that all hotel receptionists must know to be able to communicate with every international visitor that walks in the door. Contents Why Should Hotel Receptionists Learn English? 20 English Expressions Every Hotel Receptionist Should Know Welcoming Guests Taking Reservations Checking Guests In Giving Information, Offering Assistance and Handling Complaints Checking Guests Out Download This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. Download Why Should Hotel Receptionists Learn English? Just look at how busy airports are these days and you’ll realize how popular international travel and tourism has become. It’s common for people to simply hop on an airplane and cross the planet for vacation or business, any time of the year. In fact, according to the international travel industry has grown from 528 million tourist arrivals in 2005 to billion in 2015. It’s expected to hit billion by 2030. Now that’s a lot of international visitors you’ll be welcoming to your city if you’re a hotel receptionist. And as a receptionist, you need to be able to communicate with all of these travelers. You’ll be checking them in and out of the hotel and answering questions about your local area. Does that mean you need to speak every language on the planet? Fortunately, no. But you do have to be fluent in English because English is the lingua franca—the common language people all over the world use to communicate with each other. Learning English is an efficient way to be prepared for any conversation with almost any guest at your hotel. This won’t just make your day-to-day life easier—it’ll also make you more valuable as a hotel employee. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. You can hear many of these expressions in use by native English speakers on the immersion program FluentU. This program aims to teach English naturally through authentic videos like movie clips, music videos, interviews and more. You can also check the meaning of any word at a click through the interactive subtitles, as well as add words and phrases to flashcard lists for later review with personalized quizzes. Welcoming Guests As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. A friendly smile and a warm greeting make a great start. Hello, welcome to [name of your hotel]. Here’s a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in. How can I help you today? You can ask your guest this simple question at the beginning of their visit, or at any time during their stay. For a guest who’s new to your city, knowing that you’re there and ready to help will make them feel right at home. Taking Reservations Most guests make their reservations online. However, if they’re unable or unwilling to do that, they may make their reservations by phone. If that’s the case, here are some standard questions you might ask What’s the date of your arrival? Ask your guest when they’re planning to arrive and check into the hotel. When are you planning to check out? You’ll also need to ask when they’re planning to leave or check out of the hotel. How many people is this reservation for? You’ll need to know the size of the group or number of people to reserve rooms for. What type of room would you prefer? Some guests may have a preference for a certain type of room. Ask if they’d like a room for one person single or two people double. Some hotels offer different types of rooms for guests who don’t smoke non-smoking rooms and rooms with views for example, ocean view/sea view, mountain view or lake view. Checking Guests In Do you have a reservation? This is one of the first things you will ask a guest when they walk up to the reception desk. Not all guests have reservations. Some simply walk in and ask for a room. What name is the reservation under? If the guest has a reservation, find out the name of the person it’s under associated with. That way you can pull up their information on your computer screen. Could I have your ID and credit card, please? When checking in, hotels usually require the credit card of the guest and some form of identification ID like their passport or driver’s license. Using the modal verb could will make you sound more polite and professional. Your room is on the [number] floor, room number [number]. Tell the guest which room they’ve been assigned given. For instance, you might say Your room is on the 9th floor, room number 925. Breakfast is served from [time] to [time] every morning at/in [location/room]. Many hotels provide a free breakfast to guests every morning as part of their stay. If this is the case at your hotel, inform your guest about the time and place where they can enjoy the breakfast. So you might say Breakfast is served from 6 to 9 every morning in the dining area. Is there anything else I can help you with? This is a customer-friendly question you could ask after assisting a guest. In case they need more information or assistance, let them know that you’re always there to help. This is a good question to keep in mind. Enjoy your stay. Be sure to wish your guest a pleasant stay after you check them in. Giving Information, Offering Assistance and Handling Complaints A big part of your job as a hotel receptionist is to make guests feel at home and well taken care of during their stay. You’re the person guests come to for information, assistance and yes, even complaints. We have [scheduled services] that run to/from [location]. You’ll find [information] in/at/by [location]. Hotels often offer arranged transportation services like buses and tours that guests can use freely to travel to locations like the airport, local tourist attractions and shopping areas. These two statements are useful for informing your guests about these services. Feel free to adapt them to suit different situations We have a shuttle bus service that runs to the airport from here. You’ll find the shuttle schedule by the front door. We have city tours that run between here, Disneyland and Universal Studios. You’ll find brochures of all our city tours to the left of this lobby. To get to [location], just… Guests often ask for directions on how to get to a certain location either within the hotel or outside. This statement can easily be adapted to suit different situations. To get to the gym, just go down this hallway and turn left. It’s the second door on your right. To get to the nearest McDonald’s, just cross the street outside the hotel and walk straight. I’m sorry about that. Let me see how we can fix that right away. Your guest might mention …or, yell something they’re unhappy about. Maybe their towels need changing or their TV isn’t working. With the polite expressions above, you can apologize to the guest even if it’s not your fault and offer to fix the problem. If you need anything else, please let us know. Here’s another customer-friendly expression to let your guests know they can always contact you if they need help with anything else. Checking Guests Out Could I have your room number and key, please? When your guest is ready to check out, start by asking for their room number and key. Here again, use the modal verb could to sound more polite. Your total is [amount]. How will you be paying for this, please? Let them know the total amount for their stay and ask them how they prefer to pay. Some guests may prefer to pay by credit card, others may pay with cash, etc. Your total is $243. How will you be paying for this, please? Thank you and hope to see you again soon. This is a great way to say goodbye, thank your guest and send them off on a happy note. If they’re continuing their vacation to another location, you could add Enjoy the rest of your vacation. If they’re leaving for home, you could add Have a pleasant trip home. If you’re a hotel receptionist or hoping to become one, you’ll find this list of expressions useful as you set out to welcome visitors who’ve come from all over the world to visit your country. Remember, practice makes perfect and the more you practice using these expressions, the more confident you’ll become. Good luck! Download This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. Download Transcript Taking a Reservation Front Desk Receptionist  Enterprise Hotels, Lise speaking. How can I help you?  What date are you looking for?  How long will you be staying?  How many adults will be in the room?  I'm afraid we are booked that weekend.  There are only a few vacancies left.  We advise that you book in advance during peak season.  Will two double beds be enough?  Do you want a smoking or non-smoking room?  The dining room is open from 4 pm until 10 pm.  We have an indoor swimming pool and sauna.  We serve a continental breakfast.  Cable television is included, but the movie channel is extra.  Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.  The rate I can give you is with tax.  We require a credit card number for a deposit. Guest  I'd like to make a reservation for next week.  Is it necessary to book ahead?  Do you charge extra for two beds?  How much is it for a cot?  Do you offer free breakfast?  Is there a restaurant in the hotel?  Do the rooms have refrigerators?  Do you do group bookings?  Is there an outdoor pool?  Do you have any cheaper rooms?  When is it considered off- season? CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST Hotel Receptionist The XX Inn. Good afternoon. How can I help you? Mr. Smith Yes, I would like to make a reservation. Hotel Receptionist Yes, of course. Can I have your full name please? Mr. Smith It’s John Smith. Hotel Receptionist Thank you Mr. Smith. And when would you like to reserve it for, Sir? Mr. Smith For the 21st of June, and it would be for 5 days and 4 nights, so until the 25th. Hotel Receptionist Very well, we have our Presidential and Junior Suites available, but we only have 2 more Double rooms available. Which would you like to book, Sir? Mr. Smith Alright. I would like 1 double room, and the 2 Junior Suites, thank you. Hotel Receptionist One Double room and two Junior Suites reserved for Mr. John Smith. Is that all? Mr. Smith Yes, that is all. Thank you very much. Hotel Receptionist You’re welcome, Mr. Smith. Have a good day. Receptionist Good morning, Sir. Welcome to Nyiur Hijau Hotel. May I help you? Mr. Sutomo Um… I and my wife would like to reserve a room. Do you have any empty room for us? Receptionist Um… checking we have some rooms available. We have standard and deluxe room available for you and your wife. Which one will be your choice, Sir? Mr. Sutomo Hey, Dear. Which one would you like to be our room? Standard or deluxe one? Mrs. Sutomo Um… What about the deluxe one? Mr. Sutomo Excuse me, how much should I pay for every room? Receptionist Well, the price for the Standard room is per night and for the Deluxe one is per night. Mr. Sutomo Alright, I think I will stay in the deluxe room. Receptionist How long will you stay with us, Sir? Mr. Sutomo I think I will stay for 3 days. Receptionist Yes, the deluxe room will be still available for the next 3 days. Please fill in this reservation form, Sir. Mr. Sutomo Okay. After filling the form Mr. Sutomo Here you are giving the form Receptionist Thank you, Sir. How will you pay for your room? Mr. Sutomo I will pay for it by cash. Receptionist Could I have the payment for the room now, Sir? The total is Rp Mr. Sutomo Okay, here you are. Receptionist Very well counting the money. Mr. Sutomo, Your room will be in number 203. Here is your key. Let our bellboy escort you to your room. Thank you and enjoy your stay with us. Mr. Sutomo Alright, you’re welcome. Receptionist What can I do for you sir? David I am interested to book two rooms for this weekend. Receptionist Hmm, ok, so you mean that you are going to book the rooms for two nights? David Yes, it’s for Saturday and Sunday. Receptionist Do you want regular or special rooms? David I do not understand, what do you mean about those kind of rooms? Receptionist Regular room is such kind of room without the swimming pool in the balcony and fitness facility, and you will not get a service for the golf court. While, when you book for the special room, we are going to serve you by those elements that you do not get in the regular room. David So, if I take for special room, it’s mean that I have a free access for the swimming pool, fitness facilities, and the golf. Is it right? Receptionist Yes sir, you are right. David What cost those are? Receptionist $150 for special room and $100 for regular room. David Ok, that’s reasonable and I book two special rooms and for two nights. Receptionist Do want to pay it cash or using your credit card? David Credit card. Receptionist Ok, I will process it soon. Please give me for a minute sir. David Ok, no problem. Receptionist Riska Receptionist Riska Receptionist Good evening, what can I for you? Good evening, I want to book a room for one night for two people. Okay. Wait a minute. I’ll check the room availability. Ok. The room 53 is available. There are two beds and it faces to the north where you can see the beach. Well, that’s a nice room. The price must be more expensive. Yes, that’s right. You have to pay the extra cost as much as 50 dollars. Is there any cheaper room? Wait a minute, I’ll check it back on this computer. Ok. Room 234 is available. If you book this room, you do not need to pay an additional bill of 50 dollars. This room overlooks to the south where you can see the city. Okay. I want to book that room for one night. Can you fill this form first? Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Riska Receptionist Ok. Thank you. Do you want to pay cash or use a credit card? I want to use a credit card. Ok. Have all the requirements been completed? Yes they have. This is the key and you can use the room right now. Our staff will accompany you to the room 234. Riska Thank you. Receptionist You’re welcome. TOURIST Good morning. Have you any room vacant? RECEPTIONIST Yes, sir. Double or single? TOURIST I want one double. RECEPTIONIST I have a double room on the second floor. TOURIST Oh, but I wanted to have one on the ground floor, or the first floor. RECEPTIONIST Let me see if I can . . . I'm sorry, sir. There's no double room vacant at the moment either on the ground or on the first floor. But I wonder if' you could wait till the check-out time. I'll have two vacancies then. Could I book one of the rooms for you in advance, sir? TOURIST Yes, I don't mind waiting for an hour or so. What's your check-out time? RECEPTIONIST It's 12 noon, and it's already a quarter past eleven. So you'll have to wait for less than an hour, sir. TOURIST How come? My watch shows ten minutes to eleven! That means there's more than an hour to go. I'm not going to wait. . . RECEPTIONIST I'm afraid your watch is a little too slow, sir. My watch makes now. I set the time only a few minutes before you came. TOURIST Oh, dear, there's something wrong with my watch. You're right. I'll wait for some time. RECEPTIONIST Thank you, sir. Would you take a seat, on the sofa over there? TOURIST Oh, but I don't know anything about the facilities you provide here. RECEPTIONIST Don't worry about that, sir. Here's a brochure giving all information about the hotel. On page ten, you'll find everything about the rooms. TOURIST Thank you, young lady. Markovic I need a room with balcony faced straight the beach Receptionist For how long, sir? Markovic Two days. Receptionist Would you like single room or double room? Markovic A single room Receptionist Could I have your ID card, please? Markovic Sure, here you are. Receptionist Wait a second, please. after a couple minutes. Ok Mr. Markovic, you reserve a single room with balcony faced straight the beach for two days. This is your ID card and this is your key. I will call the bellboy to escort you. Markovic Thanks Receptionist My pleasure, sir. CONVERSATION BETWEEN HOTEL RECEPTIONIST AND A GUEST BY TELEPHONE Receptionist Thanks for calling Quality Inn. Morine speaking. Caller Hello. I'm interested in booking a room for the September long weekend. Receptionist I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre. Caller Oh, I didn't realize. Well what about the weekend after that? Receptionist So... Friday the seventeenth? Caller Yes. Friday and Saturday. Receptionist It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then. Caller Okay. Do you have any rooms with two double beds? We're a family of four. Receptionist Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night. Caller That's reasonable. And do you have cots? One of my daughters might be bringing a friend. Receptionist We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free. Caller Okay, but I'm not positive if she is coming. Can we pay when we arrive? Receptionist Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit. Caller Great, I'll call you right back. I have to find my husband's credit card. Receptionist Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open. CONVERSATION BETWEEN GUEST AND BELLBOY Bellboy Very well, Sir. Let me bring your belongings into your room. Mr. Sutomo Okay, thank you. The bellboy escorting Mr. and Mrs. Sutomo to their room Bellboy Here is your room, Sir and Ma’am. Mrs. Sutomo Whoa, the room is quite big! It seems comfortable too. Mr. Sutomo Yes, sir. Bellboy Um… excuse me, Sir and Ma’am, would you like me to explain your room facilities? Mrs. Sutomo Alright, Yes, please. Bellboy Well, you have a plasma television in here. This is the remote control of Air Conditioner. You can also use the fridge here. This room is also featured with WiFi connection for your internet needs. There is a safety box here that you can use to put your money or other valuable things you may want to keep. To use this safety box you can read the manual book here. You also have two big windows here that will bring your eyes right into the ocean view. In the bathroom, we also have prepared anything you need. That’s all, if you come across into questions, you can call us right by using the phone. Anything else you need to know, Sir and Ma’am? Mrs. Sutomo No, thank you. Mr. Sutomo That would be enough, Thank you. Bellboy You’re welcome and have a nice stay with us.

at the hotel good evening can i help you